Who We Are
This website is operated by Neuro Nook Trio. Our website address is: https://neuronooktrio.com.au. We are an Australian-based website dedicated to supporting neurodivergent individuals and their families through curated book recommendations, watchlists, educational resources, and community connection.
What Personal Data We Collect and Why
Contact Forms
When you submit a contact form on our website, we collect the information you provide, such as your name, email address, and message content. This data is used solely to respond to your enquiry.
Membership and Account Registration
If you create an account or register as a member, we collect your name, email address, and any other details you provide during registration. This information is used to manage your membership, provide access to member-only content, and communicate with you about your account.
Newsletter and Email Subscriptions
If you subscribe to our newsletter or email list (managed through Klaviyo), we collect your name and email address. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
WooCommerce / Online Purchases
If you make a purchase through our website, we collect information necessary to process your order, including your name, billing and shipping address, email address, phone number, and payment details. Payment information is processed securely through our payment providers (Stripe and PayPal) and is not stored on our servers.
Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies required for the website to function, analytics cookies that help us understand how visitors use our site, and preference cookies that remember your settings. You can manage your cookie preferences through the cookie consent banner displayed when you first visit our site. For more information, see the Cookie Settings on our website (managed by WPConsent).
Analytics
We use analytics tools (including Jetpack and WordPress.com Stats) to understand how visitors interact with our website. This may include information such as your IP address, browser type, referring pages, and pages visited. This data is collected in aggregate and is used to improve our website and content.
Embedded Content from Other Websites
Pages on this site may include embedded content (such as YouTube videos, Instagram feeds, Facebook feeds, and social media posts). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with the following service providers who help us operate our website and services:
- Klaviyo – for email marketing and newsletters
- Stripe and PayPal – for processing payments
These providers only access your data as necessary to perform their services and are obligated to protect your information.
How Long We Retain Your Data
If you submit a contact form, we retain the information for up to 12 months to assist with follow-up enquiries. If you have an account on this site, we retain the information you provide in your profile indefinitely. You can request deletion of your account and associated data at any time by contacting us. Order and transaction records are retained for the period required by Australian tax law (generally 5 years).
What Rights You Have Over Your Data
If you have an account on this site or have submitted personal information, you can request to receive an export of the personal data we hold about you, or request that we erase your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To make a request, please contact us using the details below.
How We Protect Your Data
We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our server. We use Wordfence security to protect against unauthorised access, and we regularly back up our website using UpdraftPlus. Access to personal data is restricted to authorised personnel only.
Australian Privacy Act
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Under the APPs, you have the right to access and correct your personal information. If you believe we have breached the APPs, you may lodge a complaint with us, and if unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children's Privacy
Our website provides resources about neurodiversity that may be relevant to families with children. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint, please contact us at:
Neuro Nook Trio
Email: hello@neuronooktrio.com
Website: neuronooktrio.com.au
This policy was last updated on 13 April 2026.